Troubleshooting
You cannot start game window
Please check your pop-up blocker - we launch game in new window - so pop-up has to be unblocked for our web site. Do not worry - we do not display pop-up ads.Permanent link
You cannot install our games
There might be a problem with your browser. Probably, you have set your security level too high. Set your security level as Medium and you should avoid the problem. To install our game you need to do have admin privileges.
If you still cannot install our games, try to download and launch one of the game sets:
If you still cannot install our games, try to download and launch one of the game sets:
| Pool 8 - standalone installer |
| Poker Texas Holdem - standalone installer |
| Backgammon - standalone installer |
| Bingo - standalone installer |
| Yatzy - standalone installer |
The games are installed automatically when started for the first time. When a new game is made available on the server, the new version of the game replaces the outdated files. If the new game does not install itself automatically, it is necessary to remove the previous version of files from the disc manually, deleting both graphic and music files, as well as game codes. Then, when starting the game for the second time, the system should install a new version of the game.
Outdated game file versions are the most frequent reason why the error described as Server transmission error is given.
Your game cannot connect with game server
Our games use 22 and 5000-7000 TCP port numbers to communicate with our servers. Check your firewall and configure that in that way that such communication will be possible.
If the default ports are not available, our games will try to use so called 'emergency ports' if possible, those are the commonly used ports (21,22,23,81,443,1080,3128,8080) and thus should not be blocked, but it is not always the case, so the connection using emergency ports can fail as well.Permanent link
If the default ports are not available, our games will try to use so called 'emergency ports' if possible, those are the commonly used ports (21,22,23,81,443,1080,3128,8080) and thus should not be blocked, but it is not always the case, so the connection using emergency ports can fail as well.Permanent link
I have problem with payments
If you have any problems with the payment system at our site please contact:
Lukasz Nowak
Please prepare following details:
Refunds are given at the discretion of the management of this site. Please send us a detailed description of your case - we will analyze it as quickly as possible and will notify you about our decision.
We provide invoices for services purchased by Moneybooker, PayPal or Worldpay payments systems. Please send us:
Lukasz Nowak
| email: | |
| mail: | Al. 29 Listopada 45a m11 31-425 Krakow Poland |
| phone: | +48 12 4126929 |
Please prepare following details:
- your nick name
- used payment system,
- date of transaction(timezone),
- detailed description of problem.
Refunds are given at the discretion of the management of this site. Please send us a detailed description of your case - we will analyze it as quickly as possible and will notify you about our decision.
We provide invoices for services purchased by Moneybooker, PayPal or Worldpay payments systems. Please send us:
- your name,
- your address,
- tax number (in case of clients for EU),
- transaction id (you can find it here).